Terms & Conditions

These Terms and Conditions govern your use of our website (www.woodalls.co.uk) and the purchase of goods from Woodalls Refrigeration Ltd ("Woodalls", "we", "us", "our").

By using our website or placing an order, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights under UK law, including your rights under the Consumer Rights Act 2015.

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We are a retailer of domestic appliances supplying both consumers and trade customers.

We reserve the right to amend these Terms at any time. Updated versions will be published on this page and will apply to orders placed after the update.

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

All orders are subject to acceptance and availability.

A legally binding contract is formed only when:

• we accept your order; and
• we issue a written order confirmation (typically via email).

We reserve the right to refuse or cancel any order, including where:

• there is a pricing or typographical error;
• a product is unavailable;
• we suspect fraud or unauthorised activity.

All prices are in Pounds Sterling (GBP) and include VAT unless stated otherwise.

We reserve the right to amend pricing prior to order confirmation.

Payment must be received in full before dispatch unless otherwise agreed.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays outside our reasonable control, including courier delays, supplier issues, or external disruptions.

Risk in the goods passes to you upon delivery. Ownership passes once full payment has been received.

Further details regarding delivery, failed deliveries, and access requirements may be set out in our Delivery Policy (where applicable).

Your rights to cancel and return goods are set out in our Returns & Cancellation Policy, which forms part of these Terms.

Please refer to that policy for full details, including:

• your 14-day cancellation rights (where applicable);
• return conditions;
• exclusions (such as bespoke or special-order items);
• refund processes.

All products are supplied with manufacturer warranties where applicable.

Your statutory rights under the Consumer Rights Act 2015 are not affected.

If goods are faulty, not as described, or not fit for purpose, you may be entitled to repair, replacement, or refund.

We may assist in liaising with manufacturers but are not responsible for manufacturer warranty terms.

Where you are purchasing in the course of business:

• consumer cancellation rights do not apply;
• returns are accepted at our discretion;
• restocking charges may apply.

Separate trade terms may apply where agreed.

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot be excluded under UK law.

Subject to the above, Woodalls shall not be liable for:

• indirect or consequential loss;
• loss of profit, business, or revenue;
• losses arising from incorrect installation or misuse of products.

We make reasonable efforts to ensure that product descriptions, pricing, and availability are accurate. However, errors may occur.

• Images are for illustrative purposes only and may not exactly represent the product.
• We do not guarantee that the website will be uninterrupted, secure, or free from errors or viruses.

All content on this website is owned by or licensed to Woodalls and is protected by intellectual property laws.

You may not reproduce or use any content without prior written consent, except for personal, non-commercial use.

We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

We use industry-standard security measures, including SSL encryption.

We do not store full payment card details. Payments are processed via secure, PCI-DSS compliant providers.

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to supply chain disruption, transport failures, or acts of God.

Orders delivered outside the UK may be subject to import duties and taxes.

If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force.

Failure to enforce any right does not constitute a waiver of that right.

If you have any questions, please contact: