Terms & Conditions

These terms and conditions govern your use of the Woodalls website and your relationship with Woodalls Appliances Ltd ("Woodalls", "we", "us", "our"). By accessing this website, you agree to be bound by these terms in full.

• Woodalls reserves the right to update or modify these terms at any time without prior notice. Your continued use of the site constitutes acceptance of any revised terms.
• These terms apply to all users of the site, including visitors, customers, and trade account holders.
• Nothing in these terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or any other applicable UK legislation.
• If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Your privacy is important to us. Our use of your personal data is governed by our Privacy Policy, which forms part of these Terms and Conditions and is incorporated herein by reference.

• We collect and process personal data only as described in our Privacy Policy and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
• You are responsible for maintaining the confidentiality of any account credentials and for all activity that occurs under your account.
• We will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

All content on this website, including but not limited to text, images, graphics, logos, product descriptions, and design elements, is the intellectual property of Woodalls Appliances Ltd or its licensors and is protected by copyright and other intellectual property laws.

• You may not reproduce, distribute, republish, upload, post, display, or transmit any content from this website without our prior written authorisation.
• You may print or download content for your own personal, non-commercial use only.
• All brand names, product names, logos, and trademarks displayed on this website are the property of their respective owners and do not imply endorsement by those owners.

Copyright © 1998–2026 Woodalls Appliances Ltd. All rights reserved.

All orders placed with Woodalls are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where products are listed at an incorrect price due to a typographical error.

• A contract between you and Woodalls is only formed once we have confirmed your order in writing (by email) and processed payment.
• Prices are quoted in Pounds Sterling (GBP) and are inclusive of VAT at the prevailing rate, unless otherwise stated.
• We reserve the right to adjust prices without notice, but any price change after your order is confirmed will not affect that order.
• Under the Consumer Contracts Regulations 2013, you have the right to cancel most online orders within 14 calendar days of delivery without giving a reason.
• Products must be returned in their original, unused condition and in original packaging. We reserve the right to make a deduction for any diminished value resulting from unnecessary handling.
• Bespoke, custom-configured, or special-order appliances may be exempt from the standard returns policy. We will clearly notify you of this at the time of purchase.

All appliances sold by Woodalls are covered by the manufacturer's warranty. The terms and duration of these warranties vary by brand and product. Full warranty details are provided with each product at the time of purchase.

• Manufacturer warranties do not affect your statutory rights under the Consumer Rights Act 2015. If a product is faulty, not as described, or not fit for purpose, you may be entitled to a repair, replacement, or refund.
• Woodalls acts as an authorised retailer and will liaise with manufacturers on your behalf where warranty claims arise.
• Damage caused by misuse, improper installation, or failure to follow manufacturer instructions will not be covered under warranty.
• It is the customer's responsibility to inspect goods upon delivery and report any damage or discrepancies to Woodalls within 48 hours of receipt.

We take the security of your payment and personal information extremely seriously. All transactions made through our website are protected by industry-standard encryption technology.

• Passing payment information to us from our checkout page is totally secure and uses 128-bit SSL encryption.
• We do not store full payment card details on our systems. Payment processing is handled by our PCI-DSS compliant payment partners.
• You should never share your account password with anyone. If you suspect unauthorised access to your account, contact us immediately.
• We will never contact you by email or telephone to request your full payment card details.

Whilst we make every effort to ensure the accuracy of the information presented on this website, Woodalls cannot be held responsible for typographical errors, including but not limited to those regarding product prices, specifications, or availability.

• Price and availability information are subject to change without notice.
• Product images are for illustrative purposes only and may not exactly represent the final product. Colours and finishes in particular may vary between screen displays and actual products.
• We make no warranty, express or implied, that this website will be uninterrupted, error-free, or free from viruses or other harmful components.
• To the fullest extent permitted by law, Woodalls excludes all liability for any loss or damage arising from the use of, or inability to use, this website or its content.

All company names, logos, trademarks, and product names or photographs displayed on this website are the property of their respective owners and are used for identification purposes only.

• The display of third-party brand names or logos on this website does not imply any affiliation with, or endorsement by, those brand owners beyond our authorised retailer status.
• Any reproduction of the content or material on this site is strictly prohibited without prior written authorisation from Woodalls Appliances Ltd.
• The Woodalls name, logo, and associated branding are registered trademarks of Woodalls Appliances Ltd.

Copyright © 1998–2026 Woodalls Appliances Ltd. All rights reserved.

Woodalls has a clear policy of transparency regarding any charges associated with your order. We do not hide fees or add unexpected costs.

• If any additional charge is applicable to your order — such as for specialist delivery, installation, or removal of old appliances — you will be notified before we process payment.
• We will not process payment for any additional charges until you have confirmed your acceptance of them in writing.
• Delivery charges, where applicable, will be clearly displayed at the time of purchase.

Woodalls is a UK-based retailer. All prices shown on our website are in Pounds Sterling (GBP) and include VAT at the applicable UK rate.

• Woodalls shall in no way be liable for any Import Duty, Local Taxes, Customs Clearance fees, or similar charges that may be applicable when importing goods from the United Kingdom to your country.
• It is the responsibility of the customer to determine the applicable rate of import duty or tax in their country or region prior to placing an order.
• In some cases, your postal or courier service may not release goods until any applicable duty has been paid. Woodalls accepts no liability for delays arising from customs or import procedures.
• Customers in the European Union, Republic of Ireland, or other non-UK jurisdictions are advised to check import regulations carefully before placing an order.

The following important conditions apply to all customers and users of the Woodalls website and services:

• Woodalls reserves the right to refuse any order received at our discretion, without obligation to provide a reason.
• Woodalls reserves the right to amend these Terms and Conditions at any time without prior notice. The current version will always be available on this page.
• If you are unsure of any aspect of dealing with us — whether it concerns a product, an order, a delivery, or anything else — please remember that we are only an email away.

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint or request, please get in touch with us using the details below. We aim to respond to all queries within one business day.