Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you:

• Visit our website (www.woodalls.co.uk)
• Place an order
• Contact us
• Use our services

Email: info@woodalls.co.uk
Telephone: +44 (0) 208 455 3925

We are the data controller responsible for your personal data.

We may collect and process the following categories of personal data:

a) Identity Data

• Name
• Title

b) Contact Data

• Billing address
• Delivery address
• Email address
• Telephone number

c) Transaction Data

• Details of products purchased
• Payment information (processed securely via third-party providers)

d) Technical Data

• IP address
• Browser type and version
• Device information
• Website usage data

e) Communication Data

• Emails, messages, and enquiries you send to us

f) Marketing Preferences

• Your preferences for receiving marketing communications

We only use your personal data where the law allows us to.

We use your data to:

• Process and fulfil your orders
• Deliver products and manage logistics
• Communicate with you about your order
• Provide customer support and aftercare
• Manage warranties and service requests
• Improve our website and services
• Prevent fraud and ensure security

Legal bases for processing:

• Contract — to fulfil your order
• Legal obligation — for tax and compliance purposes
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications (where applicable)

We may send you marketing communications if:

• you have purchased from us; or
• you have opted in to receive marketing

You can unsubscribe at any time by:

• clicking the unsubscribe link in emails; or
• contacting us directly

We may share your data with:

• Delivery and logistics providers
• Payment processors (secure, PCI-DSS compliant)
• Manufacturers (for warranty and support)
• IT and website service providers
• Professional advisors (legal, accounting)

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK-approved Standard Contractual Clauses
• Adequacy regulations

We retain your personal data only as long as necessary, including:

• Order records: up to 6 years (for legal/tax purposes)
• Warranty-related data: as required by manufacturers
• Marketing data: until you unsubscribe

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

We take appropriate technical and organisational measures to protect your data, including:

• Secure servers
• Encrypted connections (SSL)
• Restricted access to personal data

Our website uses cookies to improve your browsing experience. Cookies may be used to:

• Remember your preferences
• Analyse website traffic
• Improve functionality

You can control cookies through your browser settings. For full details, please refer to our Cookie Policy.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or your personal data, please contact: