Our Commitment to You
At Woodalls, we strive to provide high-quality appliances and ensure complete customer satisfaction. If for any reason you are not entirely happy with your purchase, we are here to help you with a return in accordance with the Consumer Rights Act 2015 and our company policy.
Please read this policy carefully before initiating a return. If you have any questions, our team is only a phone call or email away.
This policy does not affect your statutory rights as a consumer under UK law, including those provided by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Eligibility for Returns
Customers may return their appliance within 14 days of receiving the product, provided all of the following conditions are met:
- The item is unused and in its original packaging, including all accessories, manuals, and protective materials.
- The product is in resalable condition — without any damage, modifications, or missing components.
- A valid proof of purchase (receipt or order confirmation email) is provided at the time of the return request.
The 14-day return window begins from the date you receive the product, not the date of purchase. If you are unsure of your delivery date, please check your delivery confirmation email.
Non-Returnable Items
Unfortunately, we are unable to accept returns in the following circumstances:
- Items that have been used, installed, or damaged after delivery.
- Products returned without original packaging or with missing accessories, manuals, or components.
- Appliances that were customised or specially ordered for the customer (bespoke configurations, custom finishes, etc.).
- Items that have been tampered with or repaired by unauthorised technicians.
If your appliance is faulty, not as described, or develops a fault within 30 days of delivery, you have additional rights under the Consumer Rights Act 2015 regardless of the conditions above. Please contact us immediately in these cases.
How to Initiate a Return
Returning an item is straightforward. Just follow these five steps:
Contact Customer Support
Reach out to our team at sales@woodalls.co.uk or call 020 8455 3837 within 14 days of receiving your product. We're available Monday–Friday 9am–5:30pm and Saturday 10am–4pm.
Provide Your Order Details
Have your order number, proof of purchase, and a brief reason for the return ready. This helps us process your request as quickly as possible.
Return Authorisation
Our team will assess your request. If your return is eligible, we will provide you with a Return Authorisation Number (RAN) and clear instructions on how to send your item back. Do not return any item without a RAN.
Pack the Item Securely
Ensure the product is packed carefully in its original packaging, including all accessories, manuals, and protective materials. We recommend taking photographs of the packaged item before shipping.
Return Shipping
You may arrange return shipment or drop off the item at our showroom at 1053 Finchley Road, London NW11 7ES. Shipping costs may apply unless the item is faulty or was sent incorrectly.
We strongly recommend using a tracked and insured shipping service for your return. Woodalls cannot be held responsible for items lost or damaged in transit during the return journey.
Refunds & Processing Time
Inspection
Once we receive your returned item, our team will inspect it to confirm it meets our returns criteria.
Processing Time
Approved refunds are processed within 7–10 business days of receiving the returned item.
Refund Method
Refunds are always issued to the original payment method used at the time of purchase.
- Once we receive and inspect the returned item, a refund will be processed within 7–10 business days.
- Refunds will be issued to the original payment method used during purchase.
- If the return is due to a defective or incorrect item, we will cover the return shipping cost.
- For all other returns, the customer may be responsible for return shipping fees. We will confirm this when issuing your RAN.
Please note that your bank or card provider may take an additional 3–5 business days to reflect the refund in your account after we have processed it. This is outside of our control.
Exchanges
If you wish to exchange your appliance for a different model, size, or finish, we are happy to assist. Exchanges are subject to product availability and follow the same eligibility criteria as returns.
- Contact our customer support team to check availability of the replacement item.
- The original item must meet all return eligibility criteria before an exchange can be processed.
- Any price difference between the original and replacement product will be charged or refunded accordingly.
To discuss an exchange, please call us on +44 (0) 208 455 3925 or email info@we-sell-it.co.uk. Our team will guide you through the process.
Contact Us
For further assistance with returns, exchanges, or any other queries, please don't hesitate to get in touch. Our team is here to help Monday–Friday 9am–5:30pm and Saturday 10am–4pm.
Thank you for choosing Woodalls — we truly value your custom and will do everything we can to ensure you are completely satisfied.
We're Here to Help
Reach out to our customer support team through any of the channels below.